Complaints

If you do have a complaint about HFS Asset Management Limited or one of our representatives, we need to hear from you. To lodge a complaint, please contact the Chief Operating Officer at HFS Asset Management Limited.

To assist us in handling your complaint in a timely and efficient manner please:

  • Provide full details of the complaint including:
    • Full name and contact details;
    • Investor/account number
    • Service/Product provider
    • Adviser's name
  • Provide all supporting documentation
  • Clearly identify the resolution you are seeking
Chief Operating Officer Contact Information
Tel (852) 2511 8337
Fax (852) 2137 9190
Post HFS Asset Management Limited
2004 Central Plaza
18 Harbour Road
Wanchai
Hong Kong
Email GarryS@hfs.com.hk

Once the complaint is received we will:

  • Provide an acknowledgement within 48 hours
  • Complete a full investigation into all matters raised
  • Provide a full response within 45 days.

If you are not fully satisfied with this response, you do have the right to take the complaint to an External Disputes Resolution scheme.